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Medical Secretary

We are seeking a Medical Secretary to manage the patient pathway from first contact to the end of care (discharge), offering seamless, empathetic care and high quality support to the consultant and clinical team. The successful candidate will also work closely with the RHG team to make sure that the clinic maintains the highest standards of clinical care, governance and patient satisfaction.

Job Title Medical Secretary
Location Centre for Reproductive Health, Daresbury Park, Cheshire
Reports to PST Manager
PST Manager Dependent on experience
Overview
  • To manage the patient pathway from first contact to the end of care (discharge), offering seamless, empathetic care and high quality support to the consultant and clinical team.
  • Work closely with the RHG team to make sure that the clinic maintains the highest standards of clinical care, governance and patient satisfaction.
Qualifications, required attributes and experience
  • Essential – audio typing skills, knowledge of medical terminology
  • Desirable – experienced in administration in a clinical environment with involvement in gynaecology and fertility
Responsibilities and objectives
  • Deal with all patient contact and enquiries in a professional, courteous manner.
  • Type patient correspondence accurately and promptly.
  • Support the management of the clinic and theatre diaries.
  • Make sure all that all patient notes, accounts information and follow up correspondence are dealt with and scanned onto the practice management system promptly and accurately.
  • Attend meetings and take minutes as required.
  • Report and assist with the response to any patient complaints.
  • Support the process of maintaining up to date evidence for compliance with CQC and other governance requirements.
  • Ensure that all patient data is held in a totally confidential way and that every effort is made to create a paperless working environment.
  • Provide external partners and RHG colleagues with information when required, promptly and in the agreed format
  • Identify and agree own training and development needs in line with service targets.
  • Comply with all appropriate RHG standard operating procedures.

Applications

Informal visits welcome by arrangement. Interested applicants should submit a CV along with details of two referees to:

Miss Annette Eckersley
Communication Manager
Centre for Reproductive Health
Daresbury Park
Daresbury
Cheshire
WA4 4GE

E:  aeckersley@reproductivehealthgroup.co.uk
M: +44 (0)7787 883392
W: www.reproductivehealthgroup.co.uk

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