Introducing Sue Faulkner

We’re proud to introduce Sue, one of our Front of House Executives, working alongside her colleague Liz as one of the first people you’ll meet when you arrive at our clinic.  Sue joined RHG in 2017 with over 13 years experience in reception work. Away from work she enjoys spending time walking with her dog and relaxing with friends and family.

Sue, what are your main day to day responsibilities at the clinic?

I work mornings so arrive before the day’s activities begin to prepare the reception and waiting areas, making sure that everything is clean and tidy and that the drinks dispensers are filled. Once patients and visitors begin to arrive, I am responsible for greeting everyone in a friendly, professional and courteous manner. I also take incoming telephone calls and transfer these through to the correct colleague or department and deal with enquiries. All non-patient visitors to the clinic need to be logged and issued with passes or fobs.  As patients come back down to Reception following their appointments they may need further visits or appointments arranging.

What aspect of your role is the most rewarding?

Sometimes patients can understandably be nervous or anxious when they arrive for their appointment, particularly if they are fertility patients attending for something like a viability scan to see if their fertility treatment has been successful. To meet them again afterwards and see the difference when they have been given good news is very rewarding.

 What has been your proudest moment at RHG?

It’s nice when patients leave the clinic with a smile and thank me for my help especially during what may be a difficult time for them.