Mandy Laing

In the latest of our series of ‘Meet the team’ blogs, we introduce Mandy Laing, who is a care coordinator and acupuncturist at Reproductive Health Group.


How did you begin your career in IVF?

I am relatively new to the world of IVF and the whole process fascinates me!

I came to it after I qualified as an acupuncturist following many years working as a human resources project manager at the Bank of America.

There is lots of evidence to show how effective acupuncture is supporting IVF treatment and that is why it is a popular complementary therapy used in tandem with fertility treatment.

I’ve had a fantastic opportunity to learn more about IVF here at the Reproductive Health Group and I have been very lucky to take my understanding to a whole new level.

I’m looking forward to learning even more about the process during my time working as a part-time care co-ordinator on my two days each week, Thursdays and Fridays, allowing me to be efficient and effective in my roles as acupuncturist and care co-ordinator.

What are your main day to day responsibilities at RHG?

As a care co-ordinator, I work closely with patients who have just or are about to embark on their IVF treatment.

It is my job to help to answer all types of queries. It is very important we offer the highest standard of care possible at all times.

It’s very important to me that each patient feels comfortable and confident at every step of the journey. If they have any burning questions, they are encouraged to call in. Their peace of mind is paramount to me.

What aspect of your role is the most rewarding?

I am always enthusiastic in what I do – be it as an acupuncturist or as a care co-ordinator.

I offer a very personal service – I respect the fact that everyone is an individual and acknowledge that IVF is not an easy thing to do.

Because of this I’m very conscious that patients receive the support they need, every step of the way, during this stressful time of their lives.

Helping people feels very natural to me – so I enjoy both of these satisfying roles for a variety of reasons.

What has been your proudest moment at RHG?

I enjoy very much seeing how much patients value the acupuncture treatment sessions I perform on the day they are about to have their embryos transferred, and how my sessions help to remove some of the stress of the procedure.

As I am still very new to my care co-ordinator role, I can’t think of a proudest moment as yet. I’m still finding my feet but I hope as time goes on I will collect a few.

Watch this space!

What new services and innovations are you most looking forward to?

I believe the new maternity service will nicely complement the hospital’s varied portfolio on offer.

We have just recruited some lovely new midwives to the team. So I think it’s fantastic that – if patients want to – we can offer care from the initial stage of thinking about starting a family, through starting the fertility journey, and culminating with pregnancy.