Here at RHG we are following the Governments advice on the COVID-19 outbreak, which is based on the very latest scientific and medical research. This is in line with Public Health England, the NHS guidance and the Department of Health and Social Care.
The safety and wellbeing of staff, patients and visitors is paramount and at the heart of our approach.
At RHG we have well-developed policies and procedures in place to manage outbreaks of infectious diseases. This means we are well prepared to take immediate action whenever cases or suspected cases are identified, including isolating staff where necessary, and asking certain members of staff to work from home.
We have a procedure in place to monitor the temperature of any staff member or patient accessing the building. Anyone found to have a temperature higher than 37.5oC is currently being refused access to the building, and asked to phone, email or video call the clinic instead.
All unnecessary visitors to clinic have been asked not to visit at this time, and to use electronic means of contact to the clinic.
Basic hygiene is a key part of tackling the virus and good practice is being promoted on posters throughout the clinic. Handwashing facilities are available to all staff and patients at reception and throughout the clinic.
There is a huge amount of work taking place, all our staff here at RHG are working tirelessly to ensure patients are receiving advice, support and contact with the clinic at this time. We have altered our plan to have patient open evenings and instead we will be offering webinars to provide information to prospective and returning patients. This will be until a time when the general state of the situation changes.
Quality & Compliance Manager